Nominee: Stuart Tryon
Nominator: Kay Holley
Firm: Law Offices of Kay Holley Richmond, CA
While the user-friendly aspects of Needles as well as the ongoing support received from Needles staff is of monumental assistance to any Needles Manager, the real skill of the in-house Needles Manger has to be the ability not only to utilize Needles in its' obvious applications but to adopt and adapt the program to the individual law firm. Stuart Tryon, Needles Manager for the Law Offices of Kay Holley, has made your program dance for us. Stuart is the individual in our office who has engaged in a true partnership with the program, your support staff and the trainers who have come to our office. Needles is unique in what it offers and because of that I can recommend your case management program without reservation to other attorneys. However, there are other case management programs on the market and while your product stands alone in what it has to offer, I do not believe that without Stuart, we would have been able to utilize the everyday capability of the product to the extent we are able to do so as well as "challenge" Needles to fulfill the unique needs of our office which deals exclusively with mass torts and many thousands of clients. In addition to the daily use of Needles, Stuart trains office staff and provides ongoing in-house support in the use of Needles and how it interfaces with other programs we use. For me, the important aspect of Needles is tracking our enormous client database and preparing reports from the information we input. It is such a pleasure to request and receive reports containing compilation and the synthesis of information that formerly required new programs and hours of intellectual labor and meetings among the computer staff.
Stuart performs every function listed in your checklist of "The Exceptional Needles Manager" but most importantly, he does even more and makes it seem easy and effortless. Bravo to Needles and hip, hip, hooray to Stuart!