Case Management Software Paralegal Superstar

Nominee: Jill Miraglia
Nominator: Marie Lang & Eric Sanchez
Firm: Law Offices of James Scott Farrin,  Durham, NC

Reasons Why This Employee Deserves Needles Manager of the Year:

Jill Miraglia is the unofficial Needles guru in our law firm.  She first started working for our firm in August of 2000 as the administrative assistant to the President.  At that time, the firm was only 15 people.  She quickly learned Needles and over time has mastered it entirely on her own and become the person to whom everyone goes when they have Needles questions.  We are now a firm of 85+ and growing. In addition to performing her full-time job as a paralegal in the litigation department, she provides her Needles expertise to the rest of the firm in all aspects of Needles management.  Specifically, she creates all the merge documents (currently over 200) and all the user defined reports (now over 125) for our firm.  She has created and continually updates the Needles custom tabs and fields, case types and checklists.  Her knowledge in creating custom fields allows the firm to create reports specific to its needs.  She has recently converted all of our merge documents from WordPerfect to Word on her own in a 2-3 week period.  She accomplished this by working significant amounts of overtime in addition to her regular work week which is often already over 40 hours per week!  She has also been involved in training employees on Needles and of course, answering all of the out of the box questions and coming up with solutions for any needs or problems!  In fact, when Needles trainer, Lonnie, came to our firm several years ago, she indicated that Jill knew it all and there was nothing more that she could teach her.  When Jill inquired of Lonnie about creating a particular user defined report, Jill was advised it was impossible.  Jill of course, could not be satisfied with that answer and figured out a way to create it!  We are fortunate to have a person like Jill who works tirelessly and is able to provide our firm with unequaled Needles expertise acquired almost entirely through her own efforts and dedication.  She is highly deserving of the Needles Manager of the Year!