Nominee: Annie Yeung
Nominator: Melvin Marx
Firm: Law Offices of Melvin D. Marx Fort Lee, NJ
Of all the concepts in modern management, the most important characteristic of a successful manager is that of vision. Several years ago, Annie had a vivid idea of what the future of this law firm should be. Communicating that vision was simple: employ Needles.
Annie was aware that we wanted to be paperless; that is, to operate without the need for the actual file. We collect a tremendous amount of paper in each case, including bills, records and significant discovery. B.N. (Before Needles) our calendar, case status, attorney notes and information could not talk to each other. All of this information needed to be organized and accessible. In comes Annie.
Annie helped this firm accomplish our objectives in an environment of technology that many of us found daunting and unfamiliar. Annie realized the impact that Needles would have on our firm as well as our clients. The instant access to the information is critical and allows for any of our staff to pick up the phone and handle the matter. Whether it is a call from our client or adversary, with Needles, we can "see" the file only a click away. An attorney who knows the full information and relevant data can quickly reach informed decisions, leverage the resources of our entire firm and deliver effective advocacy and answers.
Every time our needs change, Annie is there to assist. Through Needles, and often with little to no advance notice, Annie and Needles finds solutions that satisfy the needs of our firm and our clients. Annie consistently attends advanced training courses necessary to make sure that the firm gets the best use of our Needles. When Annie returns from training, we are excited to learn simple and functional programs, including the checklist, notes, conflict checking and search engine; all have proven to be invaluable.
In an environment where client satisfaction is at the forefront of our business, it is Annie who consistently expands our use and understanding of Needles and continues to create user-defined programs with a sense of personal pride that reflects on our bottom line, our client satisfaction and ultimately, our continued success.
S.N. (Since Needles), our firm has tripled in size. We now possess an unparalleled advantage to move a high volume of cases from beginning to end as a direct result of Needles.
Annie's vision has become the driving force behind the results we obtain for our clients. A vision, to be worthy, must become a guiding principle that excites a group in common purpose, a mission to be the best. Through Needles, that vision is real.
Annie is worthy of the title "Needles Manager of the Year".